How do I book?
The preferred method is by telephoning us, alternatively you can email us at: info@visiontint.co.uk our contact information can be found on the contact us page. [Back to FAQs]
How much notice should I give?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.[Back to FAQs]
How much does it cost?
Please see our inflatable pages for all prices. These prices are a guide and may be higher in extreme busy periods or for far away locations.[Back to FAQs]
What's included in the price?
The price includes everything you require; delivery and setup of your chosen castle drop off and pick up at your desired time, ground mat for getting on and off the castle, blower, ground pegs and public liability cover.[Back to FAQs]
How much public liability cover do you have?
We have £2 million coverage and are licensed to trade at both private and public events.[Back to FAQs]
When are your castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.[Back to FAQs]
How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle between 8 am and 12 noon we will then come and take the castle away after your party has finished usually from 5-7 pm onwards although pick up time can be arranged later a overnight charge usually 20 pound is available, but needs to be arranged when you book.[Back to FAQs]
Can I keep the castle over night?
Yes, however there may be a small additional charge.[Back to FAQs]
If I hire a bouncy castle for just one day when is the latest you can pick it up?
Generally you can keep it until 8.00pm however under certain circumstances this can be changed.[Back to FAQs]
Do I have to pay a deposit?
Yes a small booking deposit of 20 pound is required just to guarantee your place. On the day of your booking you will be required to make a deposit against our equipment to the value of £100. You will get this back after your booking either on the same day or by post.[Back to FAQs]
How do I pay?
Most people choose to pay cash on delivery; we do not accept credit card payments. Cheques WILL NOT be accepted on the day Cheque payments need to be received in sufficient time for funds to clear before the booking date.[Back to FAQs]
What if I need to cancel?
You can cancel at anytime, but you will lose your 20 pound booking deposit .[Back to FAQs]
What if it rains?
99% of our castles have built in shower covers so can still be used in showery conditions. Bouncy castles should not be used in Very heavy rain due to safety reasons. If the weather is too bad we will ring you on the day to arrange another date. [Back to FAQs]
Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking .[Back to FAQs]
How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. [Back to FAQs]
How much space is needed?
We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all dog poo, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited. [Back to FAQs]
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply, also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement. [Back to FAQs]
Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire. [Back to FAQs]
Is there an age limit for children using the castle?
Yes all our castles are suitable for children up to and including the age of 12. Anyone older than this will need to hire our adult castles. [Back to FAQs]
Can Bouncy Castles and Inflatables be erected on concrete?
Any inflatable can be erected on concrete or any other hard surface, though we will need to be made aware of this at the time of booking. As securing the inflatable to the ground surface is an insurance requirement, doing so with stakes on a hard surface is not a possibility. Therefore, we will bring a number of sandbags, which will work just as effectively as metal stakes. [Back to FAQs]
Are their any height restrictions?
Yes, however these vary depending on what castle you require. Please contact us for more information. [Back to FAQs]
Can mixed age groups use the bouncy castle?
No, unfortunately different age groups cannot use our bouncy castles at the same time as this would void out public liability cover. [Back to FAQs]
How does the castle inflate and how much does it cost to run?
We use a fan or ‘blower’ that keeps the castle bouncy. They must be kept running whilst the children are using the inflatable. The fans use very little power and as a guide may only cost you £4.00 worth of electric all day. [Back to FAQs]
How many children will fit on an inflatable?
This depends on the size of the castle and the age of the children. It is simply a case of using your own common sense when supervising the castle to ensure not too many children are on the inflatable at any one time. [Back to FAQs]
Can the castles cover paths and slabs?
Yes they can. [Back to FAQs]
How far in advance do I need to book?
We recommend booking as soon as you have a date. We get booked for bank holiday weekends far in advance, so please book early to avoid disappointment. We do carry a lot of stock; so if you have a last minute party and you want a castle, then please give us a call. [Back to FAQs]
My party is tomorrow can I hire?
Maybe, give us a call and we'll let you know. [Back to FAQs]
Can I order a castle the same day?
Generally no, give us a call and we'll let you know. [Back to FAQs]
Can we collect the inflatable ourselves?
No, we only ever deliver and collect them ourselves. Our drivers are trained and our insurance stipulates that we must be responsible for this. We will have loaded for the morning and will have left for the day. We do get calls from customers that have been let down by other bouncy castle companies in which case we will try and help, but we can not guarantee to if we are fully booked. If you need a castle for the evening, then we may well be able to arrange this. [Back to FAQs]